Six short answers covering waits, identity checks, night cover, licensing and data requests.
trustDo I need to send documents before my first payout?+
Verification is a one-off step and typically wraps up within 27 hours of your documents landing. Send proof of identity, proof of address and payment method confirmation together to keep it to that. You stay free to play while the check runs.
trustWhat if I have lost the email linked to my account?+
Say so in the chat window or on the phone and the agent will find you using your full name, date of birth and the last four digits of your payment card. A password is never requested, by anyone, at any stage. A reset link then goes to the address on file.
trustWhere do I get help at three in the morning?+
Somebody is on live chat, e-mail and the phone line around the clock, weekdays, weekends and bank holidays included. Chats usually open inside two minutes, calls inside one. Written queries come back within six hours at the latest.
trustWhen did Anjouan grant the current licence?+
The Anjouan Offshore Finance Authority is the regulator behind Tg Casino, licence ALSI-453931, held since 2017. Tg Casino LLC runs the site from Hombo Road, Mutsamudu. Copies of the licence terms sit in the footer of every page.
trustWhere can I get a copy of my data deleted?+
Write to
[email protected] with what you want copied or erased and the team handles it under data protection rules. Most requests are answered within a working week. Closing the account does not remove payment records the law requires.
trustWhy should I bother escalating beyond the first agent?+
Frontline staff cannot override payment or bonus decisions, so a second pair of eyes helps. Ask for the matter to go to
[email protected] and give them a fair chance to put it right. If that fails, the Anjouan Offshore Finance Authority takes it further.