Before your first cash-out

Your withdrawal is waiting on the Tg Casino check

We confirm who you are because our licence requires it, and the review usually takes about 27 hours from the moment your papers land.

Start verification

License ALSI-453931 issued by Anjouan Offshore Finance Authority

Clearing the check

See the check at a glance

Our licence sets the rules, and this is how we apply them to every player.

Who checks

Tg Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-453931

Review time

27 hours

Latest deadline

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Fewer back-and-forth emails

Your first attempt, done in one pass

Most delays come from one blurry corner or a hidden edge, not from anything you did wrong.

Reading the outstanding list

Open the verification section in your account settings and read the short list of items still outstanding before you upload anything at all.

A flat, well-lit photo

Photograph your proof of identity flat on a dark table, with all four corners inside the frame and no glare across the text.

Before the name mismatch

Show that the card or wallet you paid with carries the same name as your account, rather than a partner's or a shared household card.

Waiting on the review

Watch your inbox for a note from [email protected], which arrives within about 27 hours and either clears the check or names one item to redo.

Fewer repeat uploads

Send what our team actually reads

Here you can see exactly what each paper has to show, so nothing bounces back.

Proof of identity

ConfirmsYour name, face and date of birth

Must showAll four edges, clear text, in date

Proof of address

ConfirmsWhere you live now

Must showYour full name, address and a recent date

Payment method confirmation

ConfirmsThat the money route is yours

Must showYour name and the last four digits

When your document lands back in your inbox

Fetch a fresher statement. A meter reading or bill older than the window our team works to cannot place you at the address today, so the file returns unfinished. Pull a statement dated within the last few months Download the latest bill from your supplier's app

Is a screenshot acceptable? A screen capture strips the paper texture, cropping and evidence our reviewers look for, so it cannot be treated as a genuine copy. Photograph the paper itself, flat on a table Keep all four corners inside the frame

Same spelling everywhere. Letters in a different order, a nickname or a maiden name leave the reviewer unable to tie the paper to the person holding the account. Match the spelling shown on your account Send papers in the name you registered

See why the funds check is routine

On the source of funds screen, a short note explains that Tg Casino holds licence ALSI-453931 from the Anjouan Offshore Finance Authority, and the terms of that licence require this check. It is routine, not an accusation, and it helps keep the service within the rules.

On the list, each entry is a document our team can ask to see.

Passport or driving licence
A recent utility bill
Bank statement with your address
Card or e-wallet confirmation
A selfie holding your ID

Know it in advance

When will you ask me for papers?

Useful the moment a message about documents appears beside your balance or a pending payout.

A jump beyond your habit

A sum far above your usual pattern lifts the review, because unusual movement is exactly what the license asks us to look at; identity papers are then read again.

Release that first sum

Money leaves the account for the first time here, and the license requires a completed check before that payout is released; identity and address papers are read.

Ask for a higher ceiling

Requesting a higher ceiling shows a change in how you play, so our team confirms your details and may ask about the funds behind the new level.

Prove you are 18

Confirming you are 18 or over belongs to the license, and it can be settled at sign-up or before a payout, usually with one photo of your identity paper.

Short replies

Your withdrawal is paused for the check

The usual worry is that the pause means something is wrong; it rarely does.

How long should the identity check take to clear?+

Once the team has everything, the review usually closes within 27 hours. A queue at busy moments can push that a little. You will hear from us by e-mail as soon as the outcome is set.

Are you licensed, and which regulator issued the licence?+

Yes. Our licence comes from the Anjouan Offshore Finance Authority, number ALSI-453931, held by Tg Casino LLC. It carries duties on identity and anti-money-laundering checks, which is why this page exists.

Does a picture taken on my phone work for you?+

Yes, a phone is fine. A sharp photo of each document works, provided all four edges show and the print reads clearly. Hold the handset flat above the page rather than at an angle, and switch off the flash so nothing glares.

When do I actually have to do this check?+

By the time you request your first withdrawal, at the latest; the licence requires it before any payout leaves. We may also ask at sign-up or after your first deposit if your details need a closer look.

What happens if one of my documents is refused?+

A short note tells you which part failed to read, and only that single item is requested again. The replacement goes to [email protected] and picks the review up where it paused, so one weak photo never restarts the whole check.

Will you ever ask for the same papers twice?+

Sometimes, yes. Identity papers expire, addresses change, and a fresh copy keeps the record straight. Repeat requests are rare and always explained in the message that asks.